This is where you will go to analyze how your members are scoring you and determine your strengths and potential areas of improvement. Available Sub-Tabs are:
- Score Details – this allows you to see how you are doing on each metric, filtered in different ways (time, member segment, etc.)
- Scores Over Time – this allows you to see how your metrics are changing over time
- Score Overview – this is your heat map. It provides an ‘at-a-glance’ view of what is most critical. This is also an excellent place to find those surveys for just those areas of concern for determining root cause.
- Compare – this is your bar graph for comparison in the key metrics to other clubs or time period. This is an extremely helpful view to see how things are improving.
- Compare To – this allows you to set views that you want to keep for comparison purposes. This is most helpful for clubs with multiple locations and you want to compare each location.